IMPORTANT - INTERNATIONAL CUSTOMERS
CANCELLING AN ORDER BEFORE DESPATCH
If you change your mind after placing an order, you can cancel it at anytime before we despatch it, by filling in the form in the CONTACT US page on our website or by sending an e-mail to email@example.com .
Please allow up to 28 days for your refund to be processed from the day you return the products. International Customers refunds will be issued in your local currency at our exchange rate.
On despatch the quantity of item(s) in your package shall be recorded by us and will be taken as decisive evidence of the quantity received by you on delivery, unless you provide us with verification to the contrary. ACCESSORIES OF ENVY shall not be liable for any non-delivery of package/s (even if caused by our negligence) unless you give us written notice of the non-delivery within 14 days of the date within which the Goods would have ordinarily run its course of being delivered to you. Our liability for non-delivery of the item(s) shall be limited to issuing a credit note or a refund at the pro rata rate against the invoice which was created for the particular order.
Unfortunately, there is no warranty or guarantee on our products. On receipt of the order, you should inspect the item(s) to see which are damaged or defective. Item(s) which are not as described, not of satisfactory quality or simply unwanted may be returned for a full refund. However, you must fill in the form in the CONTACT US page to let us know or send an e-mail to firstname.lastname@example.org or inform us in writing within seven working days, starting on the day after the item(s) have been delivered to you.
If after receiving a message from you in writing, via e-mail correspondence or via our CONTACT US form you will still like to cancel your contract with us, please return your Product(s), in their original condition and packaging, within 28 days of receipt. The cost of postage will be borne by you and not refundable for the return of your Product(s). If part of an order is cancelled, the postage and packaging charge will be recalculated using the cost of the goods you retain. Please ensure that Product(s) are sufficiently insured while returning them to us to minimise any risk(s) to you. Please remember to include your address details, as well as, your order number so that your order can be verified quickly for a swifter cancellation process. Please put your despatch note inside the package, as this will be evidence of your proof of purchase. Returns do not apply to earrings which cannot be returned due to hygiene reasons and does not affect your statutory rights. Please also note that SALE ITEMS must be returned within 14 days of purchase.
Returns do not apply to earrings which cannot be returned due to hygiene reasons and does not affect your statutory rights. Please also note that SALE ITEMS must be returned within 14 days of purchase.
EXCHANGES - ALL CUSTOMERS
Returns or Correspondence should be sent to: